Company inquiries
For general company questions, business inquiries, partnership discussions and other corporate communication.
contact@hoodbtc.com OFFICIAL CONTACT ROUTES
COMMUNITY / PRODUCTS / SECURITY
Contact HOODBTC through verified channels.
Choose the route that matches your question. Never send a seed phrase, private key, password or unnecessary sensitive information to anyone claiming to provide support.
CONTACT OPTIONS
Start with the right channel.
Use the official HOODBTC email that matches your request. Never send a seed phrase, private key, password or wallet recovery material by email or through community messages.
Technical assistance
For HOODBTC Trade, Token Factory, wallet connection, network, transaction or other product-support questions.
support@hoodbtc.comOfficial community channels
Use the Community Hub for public updates and official HOODBTC social and community destinations.
Community Hub →Responsible disclosure
If you found a possible vulnerability, read the Security Center first and follow the published responsible-disclosure guidance.
Security Policy →PRODUCT HELP
Use the documentation before approving an onchain action.
Many questions can be answered without sharing account or wallet information. The guides explain each product workflow and its boundaries.
Trading documentation
Learn how wallet connection, markets, orders, positions and risk fit together before using the live trading interface.
Token creation documentation
Review networks, supply, decimals, metadata, authorities, deployment and post-deployment considerations before creating a token.
ANTI-IMPERSONATION
Support should never require your wallet secrets.
- Never share a seed phrase, recovery phrase or private key.
- Do not send funds to a person claiming they need payment to “unlock” your wallet.
- Do not install remote-access software because a stranger claims to be HOODBTC support.
- Do not trust a display name, logo or copied profile image as proof of identity.
- When uncertain, stop and return to hoodbtc.com/community/ to verify the official destination.
Security note: HOODBTC cannot reverse a blockchain transaction simply because it was approved by mistake. Verify first and approve only what you understand.
OFFICIAL DESTINATIONS
Bookmark the trusted starting points.
MAIN SITEhoodbtc.com
Information, guides, legal and securityTRADEtrade.hoodbtc.com
Trading interfaceTOKEN FACTORYtokenfactory.hoodbtc.com
Token creation interface